Privacy Policy (Customers)
This Privacy Policy describes the way in which alkvi.com deal with the information and data you provide to us to enable us to manage your relationship with alkvi.com.
We will process any personal information provided to us or otherwise held by us relating to you in the manner set out in this Privacy Policy. Information may be provided via the alkvi.com website (the "Website"), telephone calls, e-mail, or any other means.
By accepting this Privacy Policy you agree that you understand and accept the use of your personal information as set out in this policy. If you do not agree with the terms of this Privacy Policy please do not use the Website or otherwise provide us with your personal information.
Protecting Your Personal Data
Your Personal Data isn’t just protected by the quality, commitment and high standards of alkvi.com, it’s also protected by law. The law states that we can only process your Personal Data when there is a genuine reason to do so and it must be one of the following:
• To fulfil any contract that we have with you
• We have a legal obligation
• Where you have consented to the processing
• When it is in our legitimate interest
• When it is in the public interest
• When it is in your vital interests
Legitimate Interests
When we have a business or commercial reason to process your Personal Data this is referred to as a legitimate interest. Your Personal Data is still protected and we must not process it in a way that would be unfair to you or your interests.
If we do use legitimate interests as a reason to process your Personal Data we will tell you that we are doing so, what our legitimate interests are and provide you with a method to raise any questions or objections you may have. However, compelling grounds for processing such information may over-ride your right to object.
How long we keep your Personal Data
Whenever your data is kept by alkvi.com we will ensure that it is appropriately protected and only used for acceptable purposes.
We will keep your data for the period that you are a customer of alkvi.com.
If you are no longer a customer of alkvi.com, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Your Personal Data may be kept longer if we cannot delete it for technical reasons.
Information Collected
The information and data about you which we may collect, use and process includes the following:
• Information that you provide to us by filling in forms on the Website or any other information you submit to us via the Website or email
• Records of correspondence, whether via the Website, email, telephone or other means
• Your responses to surveys or customer research that we carry out
• Details of the transactions you carry out with us, whether via the Website, telephone or other means
• Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data.
Where it is reasonable for us to do so and not detrimental to your rights and freedoms, we also collect Personal Data from publicly available sources such as internet searches, Companies House, and broadcast media.
Use of Cookies
To find out more about how we use cookies please see our cookie policy.
Your rights over your Personal Data
We will assist you if you choose to exercise any of your rights over your Personal Data, including:
• Withdrawing your previously granted consent; however, this will not invalidate any previously consented processing
• Correction of any Personal Data that is incorrect or out of date
• Erasure of any Personal Data that we process
• The ability to object to any processing data where we are doing it for our legitimate interests
• The ability to contest a decision made entirely by automated processing, to express your point of view and to request that a human review the decision
Changes to our Privacy Statement
We may update this policy from time to time, so please review it frequently.
If any material changes are made to this Privacy Policy we will use reasonable endeavours to inform you in advance by email, notice on the Website or other agreed communications channels. We will communicate the changes to you in advance, giving an appropriate amount of time for you to consider and understand the changes before they become effective.
We will not enforce material changes to the Privacy Policy without your express consent. If you decline to accept the changes to the Privacy Policy, or otherwise do not accept the changes within the time period, we may not be able to continue to provide some or all products and services.
Contacting us
If you have any concerns, or would like more detail about how we process your Personal Data, you can contact us using in your personal account, in the "support" section.